songdamachine

Pre-Sales Services

Our pre-sales engineers provide professional consultation to help you choose the right equipment, daily output and bakery space. For project buyers, we can provide a complete bakery line proposal and layout suggestions to improve efficiency and safety. If your market requires special standards, we will confirm compliance in advance to avoid clearance risks.
What we support:
● Model recommendation based on application and capacity
● Bakery line planning for restaurants, hotels, cafés, catering & schools
● Voltage / gas type matching for local markets
● Certification guidance
● Quick quotation and specification confirmation

In-Sales Services

During production, we keep every order transparent and controllable. After specifications and packaging details are confirmed, we arrange mass production according to the agreed lead time. Before shipment, each unit is tested for heating performance, safety protection and operation stability. We also provide export-standard packing to reduce transit damage.
In-sales support includes:
● Order confirmation and production scheduling
● Progress updates (photos / videos on request)
● Quality inspection before delivery
● Export packing and shipping coordination
● Document support (manuals, labels, certificates)

songdamachine
songdamachine

After-Sales Services & Warranty

Songda provides responsive after-sales support to help customers operate equipment safely and efficiently. Our technical team offers remote troubleshooting, maintenance guidance and spare-parts assistance. For any quality issue within the warranty period, we will supply free replacement parts for manufacturing defects and provide step-by-step repair support.
After-sales commitments:
● Standard warranty: 1 year (confirm by model / order)
● Free spare parts for manufacturing defects within warranty
● Remote video guidance and troubleshooting
● Clear maintenance manuals and parts lists
● Long-term technical support for partners

OEM & ODM Customization Service

Songda provides OEM (Original Equipment Manufacturing) and ODM (Original Design Manufacturing) for commercial kitchen equipment buyers worldwide. We help distributors and chain brands build differentiated product lines by customizing structure, appearance and branding while keeping stable manufacturing quality. OEM projects support private label production based on our proven models. ODM projects can start from your concept or sample, and our engineers will complete structural design, prototype testing and mass production.
Customization options include:
● Brand logo, nameplate and control panel design
● Stainless-steel body finishing and color options
● Capacity / tray size / tank size adjustments
● Voltage changes (110V / 220V / 380V)
● Gas type conversion (LPG / Natural Gas)
● Packaging, manuals and marketing materials

Our OEM/ODM service process is strictly implemented in accordance with international standards to ensure that we provide customers with high-quality and efficient services.

Demand Communication

The customer conducts preliminary communication with Songda to clarify product needs and requirements, including specifications, functions, quantities, delivery time, etc.

Sample Confirmation

We Songda makes samples according to customer needs and sends them to customers for approval. The customer evaluates and tests the samples to confirm compliance with requirements.

Contract Signing

After the two parties reach an agreement, a formal contract is signed. The contract should specify product specifications, prices, delivery time, quality standards, payment terms, etc.

Production Arrangement

We Songda coordinates production with factory to ensure that the products are produced according to the requirements. This includes raw material procurement, production schedule control, quality inspection, etc.

Quality Control

In the production process, we will carry out strict quality control, including raw material inspection, production process monitoring, finished product inspection, etc., to ensure that the product quality meets the standard.

Packaging and Shipping

After the production is completed, we Songda is responsible for the packaging and shipping arrangements of the products to ensure that the products are not damaged during transportation.

Document Processing

We will assist customers in processing relevant export documents, including customs declarations, invoices, packing lists, etc.

Cargo Transportation

We Songda cooperates with the logistics company to arrange the transportation method and time of the goods to ensure that the goods arrive at the destination on time.