Products will have 12 months warranty，we are at your service 24 hours a day，after the warranty, our professional after-sales team will provide perfect technical support，to help customers solve problem, also to handle guest’s problems professionally and timely. Every machine must be carried out 100% quality examination before delivery. In addition, Dedicated department and engineers for providing the timely and efficient service when the clients' need, such as parameters setting, and spare parts and so on.
Before Purchasing
We will provide professional technical project and sales consultation service to solve the customers' question and worried
During Production:
Timely updates the machine status for customer to ensure delivery time, and quality.
After Production
Machine testing video and photos will be provided for inspection, if the customers can't come and inspect themselves.
Before Shipment
The machines will be cleaned and packaged before transportation.
After Shipment
All the customs clearance documents will be provided in time.
Quality assurance
We have always focused on research and development because they are the key to our corporate innovation. They make us do better in production, technical service and marketing.
We provide high-quality machines and professional after-sales service.
Our goal is to maximize customer satisfaction and value. We usually provide 1 year warranty and free common accessories.
We promise that our products are brand new and have not been used. They are made of corresponding materials and adopted a new design.
The quality, specifications, and functions are in compliance with the contract requirements.
Test and teardown
We will take the initiative to test the operation of the machine when it is completed, and take videos to let customers rest
assured.When disassembling, we will paste the corresponding label on each part, and provide multi-language installation video and instruction manual. Customer satisfaction is our aim.
Package
We will wrap the machine with film to avoid damp and scattered during transportation, and thicken the export wooden box to surround the machine to protect the machine from impact and friction. The size depends on the machine.
Transportation
We can provide multiple channels of transportation. We guarantee that the freight forwarders we use have more than 5 years of cooperation history, provide you with fast timeliness and economic prices, and ensure the safety and integrity of your machines.
Installation and commissioning
After the equipment arrives at the customer's workshop, please arrange the equipment in accordance with the floor plan drawn up by us. During the epidemic, we can use online videos or video tutorials to guide debugging.
After the epidemic is over, we can also arrange professional engineers to your factory. You need to provide our engineers'
round-trip air tickets and accommodation, as well as salary.